Frequently Asked Questions

When you need your vehicle relocated to another location we have a solution for you. You can ride in your vehicle while it’s driven for you, or you can have it delivered without your presence. A team of designated drivers will arrive to your requested pickup location. One driver will drive your vehicle and the other driver will follow to your requested drop off location to pick up their team mate.

Due to insurance guidelines, you must ride in your own vehicle as passengers are not permitted to ride in the chase vehicle.

Call or text (604) 283-8532 or use our online booking tool to book a MYDD.

Yes we do. Booking in advance is the best way to ensure you don’t have to wait for your safe ride home when you’re ready to go. Please see our cancellation policy under services for further information.

We recommend giving us 1 hours notice as we service a large region but typically we can accommodate 30-45 minutes notice. Last minute bookings are first come first serve, reservations taking precedence.

Our company line is open 24/7. Our main hours of operation are 6pm-4am seven days a week. Service requested outside our main hours are based on driver availability and may have longer wait times due to the vast areas we service.

Please see our rates page for a breakdown on how our rates are calculated or try our rate calculator for an estimate.

Please see our rates page for a breakdown on how our rates are calculated or try our rate calculator for an estimate.

Our drivers have square readers to collect payment. We can accept cash, MasterCard, visa, American Express, debit, apple pay, android pay and e-transfer. When it comes to accepting cash, our drivers may not have exact change.

No. Due to insurance liabilities the only service we can provide is driving your vehicle.

No. Due to insurance liabilities passengers can only go in the customers vehicle.

Yes we do; however, you must have a brand-new mouthpiece in a sealed package for our driver to use.

Yes. Please let our dispatcher know at the time of your booking so we can send a driver with experience driving a standard vehicle.

Yes. We do it all the time.

Yes.

Yes. All our drivers must pass a criminal record check before driving for MyDDride.

Yes. If you want to drop friends or family off along the way that’s not a problem. When booking our service please let our dispatcher know ahead of time if possible. If you need to stop off at any stores or restaurants we can do that too. Please see our rates in regard to wait time fees and in transit fees.

Vehicle owners have the legal right to give care and control to anyone they choose but should make sure they have opted in for unlisted driver protection; however, MyDDride does carry insurance through ICBC to cover our drivers driving your vehicle.

No. All our drivers are hired on as independent contractors. All our drivers pass a criminal record check and have clean driving records.

 

MyDDride provides service in a very large region. We have to take a credit card in order to protect our drivers from no shows, late cancellations and to ensure we have a payment method in case a customer is unable or willing to pay for their service at the drop off.
If we took bookings without credit cards and people cancelled without notice the company would potentially lose out on other bookings and drivers wouldn’t earn any compensation and as a result this service would not exist all year.

Yes, however, we will require a deposit.

Tipping is not mandatory; however, it is encouraged as our drivers are providing a service across the lower mainland and any extra compensation helps with the cost of gas. It is important to remember this service would not be possible without our team drivers.

MyDDride reserves the right to refuse service to customers that are abusive to our drivers and dispatch. Our driver safety is very important to us, and we will not put our drivers in unsafe situations.

 

Yes. We have several options that we can suggest for you. Please reach out to us and our sales manager will be able to assist you.

MyDDride uses a service called Callrail to assist in our call tracking. This gives us the ability to see where our calls are coming from since we use many marketing strategies. These numbers will not change unlike other forms of tracking.

These are the list of numbers that we use. Unfortunately, These numbers cannot receive text messages.