Cancellation Policy

Our Cancellation Policy is designed to provide customers with the flexibility they need while also maintaining fairness.
Customers may cancel their designated driver service up to one hours prior to their scheduled pick-up time free of charge.

Cancellations with less than one hours notice of scheduled pick-ups or greater than five minutes of booking an ASAP ride is subject to a cancellation which the minimum fare for that ride.

December 24, 25 and New Years Eve (December 31-January 1)
require 72 hours notice cancellation or full fare for that ride will be charged.

We thank you for choosing our designated driver service and understanding our cancellation policy.

Time Change Policy

Our time change policy is designed to provide customers with the flexibility they need while also maintaining fairness.
Customers may change their designated driver service up to one hour prior to their scheduled pick-up time free of charge.

Giving less than a hours notice is subject to a time change fee if we can accommodate otherwise wait time fees will apply. Wait time is on nights that we are sold out and unable to accommodate the time change without disrupting our other reservations.

A time change fee may only apply once per reservation.

No Show Policy

In fairness our drivers, their time, and the cost of fuel, if the driver arrives to the pickup location and you are not there for the ride or have left the full ride with be charged.

Disclaimer

Unacceptable behaviour to our drivers or dispatch will not be tolerated at any time. We are here to provide a much-needed service and to help get you and your vehicle home safely. Please remember that we service the entire lower mainland and are doing our best to get to you on time without delay. There are obstacles that can delay us so please be patient if our drivers are running behind. If you keep our drivers waiting you may interrupt the next trip and delay them getting home. If you have unscheduled extra stops out of the way this can cause delays. This is why our driver contact you when they are on there way and when they arrive.